Frequently Asked Questions
Find answers to your questions about our website support services, and discover how we can help you manage your law firm’s website with ease and confidence.
Do you really mean unlimited updates?
Yes, we offer truly unlimited updates! Whether you need to make small changes or big ones, we’ve got you covered without any extra fees or hidden costs. With Attorney Site Solutions, you can rest assured that your website will always be up-to-date and performing at its best.
What type of website support services do you offer?
We offer a range of website support services, including unlimited content updates, 24/7 uptime monitoring, daily website backups, daily security scans, emergency website restore, monthly software updates, and a monthly performance and security audit. Our services are tailored to meet your law firm’s website needs, and we provide comprehensive support to ensure your website is secure, up-to-date, and running smoothly.
What is the difference between your standard and unlimited support plans?
Our standard plan includes one 30-minute task per month, while our unlimited plan includes unlimited 30-minute requests.
How long does it typically take to complete a task?
The time required to complete a task depends on the complexity of the request. However, we aim to complete most tasks within 24 hours.
Can I try your services?
Absolutely! We offer a 14-day money-back guarantee on our website support services. If for any reason you’re not completely satisfied with our services within the first 14 days of signing up, we’ll provide you with a full refund, no questions asked. This way, you can try out our services risk-free and see firsthand how we can simplify your website management and provide you with peace of mind.
What happens if my website goes down or experiences an issue outside of regular support hours?
We monitor your website 24/7 and will automatically handle any critical issues. Our support team monitors manual requests outside of business hours so someone will can respond based on the severity of the issue.
How do I submit a task or request for support?
You can submit a task or request for support through our online portal or email.
What happens if I need more than 30 minutes of support for a particular task?
If a particular task requires more than 30 minutes of support, we will provide you with an estimate of the additional time required and seek your approval before proceeding.
Do you offer custom website development services?
Yes! Attorney Site Solutions was originally formed to support all of the clients from our custom web design agency. Contact Us here to discuss your project.
Can you work on websites built on platforms other than WordPress?
While our expertise lies in WordPress, we can also work on websites built on other platforms on a case by case basis. Please contact us before signing up.
How do I cancel my support plan?
To cancel your support plan, simply contact us by email and we will process your cancellation request promptly.
What kind of response time can I expect when submitting a support request?
We aim to respond to support requests within 24 hours. However, critical issues such as website downtime or security breaches will receive immediate attention.
Do you offer website hosting services?
Yes! We offer professional and secure legal web hosting for an additional $25/month. Once you sign up for our support services you’ll have the option to add-on hosting from your customer dashboard.
Can you help me migrate my website to a new hosting provider?
If you decide to purchase our legal web hosting, we will migrate your website at no additional cost.
How do you ensure the security of my website?
We conduct ongoing security scans using industry-best security tools and techniques to ensure that your website is always protected.
Do you provide any reports or analytics on website performance?
Yes, we provide regular reports on your website’s performance, including website uptime, traffic, and other key metrics. We also provide recommendations for improvements and optimizations based on these reports.
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